Politique de remboursement
Last updated: 26 September 2026
Every Crypto Closet item is printed for you after you order. That keeps waste low, and it also shapes how returns work. Here is exactly what we do when something goes wrong.
1. Damaged, misprinted or wrong item: free replacement or refund
If your item arrives damaged, has a printing defect, or is not what you ordered (wrong product, colour or size compared with your order confirmation), we fix it at no cost to you.
- Email thecryptocloset2022@gmail.com within 30 days of delivery.
- Include your order number and a clear photo of the problem (and of the label inside the garment if the size is wrong).
- You do not need to send the item back unless we ask.
- You choose: a free replacement or a full refund of that item.
2. Lost or late parcel
If tracking shows no movement, or your parcel has not arrived 30 days after the estimated delivery date, email us. We will open a claim with the carrier and send a replacement or refund once the parcel is confirmed lost.
3. Changed your mind or ordered the wrong size
Customers in the EU, EEA, UK and Switzerland: you have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason.
- Tell us by email within those 14 days (a simple message saying you want to return your order is enough).
- We will reply with the return address. Send the item back within 14 days of telling us.
- Items must be unworn, unwashed and in their original condition.
- You pay the cost of sending the item back.
- We refund the item price and the original standard shipping cost within 14 days of receiving the item back, to your original payment method.
Customers in other countries: we do not offer returns for change of mind, but we are happy to help with a size exchange. Email us within 30 days of delivery; you pay return shipping and the shipping of the new size.
Tip: check the size guide on each product page before ordering. Our tees and hoodies are unisex fits.
4. Coin Lab and other personalised items
Items made to your own specifications (your coin name, logo or design through the Coin Lab) cannot be returned for change of mind, as allowed by Article 16(c) of EU Directive 2011/83/EU. They are still fully covered by section 1 if they arrive damaged or misprinted. We always send you a preview to approve before production. Coin Lab orders take longer than ready-made items: about 2–4 weeks from order to delivery. Once you have approved the design, the order can no longer be cancelled.
5. Cancelling an order
Production usually starts within 24 hours. Email us as soon as possible: if the order has not gone into production we cancel it and refund you in full. Once printing has started we can no longer cancel, but section 3 still applies after delivery.
6. Wrong or incomplete address
Please double-check your address at checkout. If a parcel comes back because the address was incomplete or wrong, or because it was not collected, we will reship it once you confirm the correct address. The new shipping cost is charged to you.
7. Please don't send items back without contacting us
Parcels sent to the printing facility without a return request cannot be matched to your order. Always email us first so we can give you the right address.
8. Refunds
Approved refunds go back to your original payment method. Depending on your bank or card, they can take 5–10 business days to appear.
Contact
The Crypto Closet · thecryptocloset2022@gmail.com
We reply within 2 business days.
This policy does not affect your statutory rights, including the legal guarantee of conformity for faulty goods in the EU.